Frequently Asked Queries

We have answered some of your questions here.Should you find that your answer isn't here, get in touch with us

Have Any Questions In Your Mind?

We’re here for you! If you haven’t found a solution after exploring our help articles, you can get in touch with our support team.

General Questions & Answers

what is VPN?

VPN stands for virtual private network, a secure tunnel between two or more devices. Connecting to a VPN gives you an encrypted connection to the internet. This allows you to stay private, stay secure, and access the online content you want—no matter where you are.

What can I do with a VPN?

*Hide your real IP address and surf the web with added privacy
*Protect your confidential information (such as online banking credentials or social media passwords) through VPN encryption
*Unblock and access your favorite websites and social media platforms
*Stream and download anything securely, anonymously, and with no limits

Will a VPN slow my internet connection?

This is possible with any VPN, but the difference is often unnoticeable. Furthermore, if your internet service provider is throttling certain types of traffic, using a VPN could actually boost your connection. NetShieldVPN runs a premium network using bandwidth from Tier-1 providers..


Account related Questions & Answers

Do the accounts have unlimited bandwidth?

NetShildVPN doed not log, so we don’t know how much bandwidth is used, so yes its unlimited.

How many concurrent connections do you allow?

One vpn username can have 10 connections at the same time on any kind of device.

Is NetShieldVPN safe?

Yes! NetShieldVPN takes numerous measures to ensure your VPN connection is safe and secure:
*IP masking using server locations around the world
*Industry-standard 256-bit AES encryption
*Network Lock (kill switch) for superior leak protection
*No activity logs and no connection logs
*Private, encrypted DNS on every server
*Perfect forward secrecy for future-proofed privacy

Technical Guideline/How to Use

What protocols does your system support?

NetShieldVPN supports all the state of the art protocols: Openvpn UDP/TCP, IKEv2, L2TP/I7Psec, PPTP. If you feel there is one missing please do not hesitate to chat with us about it.

Does P2P and torrents work with VPN?

NetShieldVPN supports both P2P downloads or torrents. You can connect with any server and use them for P2P or torrents.

What ports should be open on firewall/router for it to work?

No ports should be open; however, your ISP must allow GRE protocol for you. In most cases you won't experience any problems connecting to our VPN server from any place, but please contact us if you do.

Fire TV Setup Guide

Step 1-Enable apps from unknown sources

-From your Amazon Fire Stick home screen go to Settings and then to Device.

-Go to Developer Options.

-Enable Apps from Unknown Sources. Click Yes on the warning.

Step 2 – Install Downloader app on amazon fire TV

-Go back to Amazon Fire TV home screen and scroll to the Search option (top right, right beside the Home option).

-Type in Downloader in the keyboard which shows up, or click the microphone button and say Downloader

-Once you have typed in Downloader scroll down, make sure Downloader word is highlighted and press the Select button (centre circle) on the remote.

-On the next screen, select Downloader and then on the next screen press Get.

Step 3- download NetshieldVPN apk

-After you open the Downloader app, highlight the text box and click on it, then type the link below:
or short code: 581553

Step 4 -click download, then install

-After you download the APK file, install it by clicking Install in the lower right corner.

-After installed, click Open

-Type your username and password.